Support

• Please fill in the online support enquiry form including a detailed description of the problem.
• Upon assessment of your problem description, we will advise whether the system needs to be returned to the factory 
  for further evaluation and repair.
• If the system has to be returned:
  Once received, we run all necessary tests to evaluate what kind of repair and / or replacement work is required.
• If the system is not covered by warranty or a maintenance contract, we will provide a cost estimate together with
  the approximate time frame for the repair work to be completed. 
• Please note that any repair work will only be carried out upon receipt of your written repair instruction based on
  our cost estimate.

You can reach us from Monday to Thursday during the usual business hours from
9:00 to 17:00 hours and on Friday from 9:00 until 15:00 hours CET/CEST.

In 2010, our support team is only limited available or not attainable:

• 02. April: Good Friday
• 05. April: Easter Monday
• 01. May: Labour Day
• 13. May: Ascension Day
• 24. May: Whit Monday
• 03. June: Corpus Christi
• 03. October: National Holiday
• 01. November: All Hallows
• 24. December - 07. January 2011: Christmas Holidays